I completely understand why many startups have terms of service with terrible content– providing terms of service whose content is fair to the user is incredibly risky and/or expensive (though it isn’t unheard of).
But there is just no excuse for terms of service with terrible organization, especially when you’re trying to sell services to real companies who might (gasp) actually have someone read the damn things. Having a well written document doesn’t cost you anything. If it should be two separate documents, make it two separate documents, and not one (which is what set me off on this rant). If it should be five documents… wait, it should never be five documents.
So please, think of the lawyers. Write your terms of service in a comprehensible, sane structure today.
This has been a public service announcement; we now return you to your regularly scheduled kvetching.