calum: of course it is easier to sit on your hands and not piss off existing customers, but sometimes you have to piss off existing customers to get a broader audience. If OOo is happy with serving the 3% of the population who like Office’s functionality but not Office’s licensing, then OOo shouldn’t change a thing; if OOo wants to go after the 50% who dislike Office’s functionality, and who could later realize how much bettter the licensing is, then they need to change tack. GNOME, Mozilla, and Apple all made this leap of faith at some point, and I think all are doing substantially better because of it.